FAQs
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How do I contact the Momentus Support Team?
To contact us, email wetracksupport@gomomentus.com. Below are some notes to assist us in resolving your issue as quickly as possible: Please be as ...
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Enhanced Ticket Escalations
The Support Services team is always on the lookout for ways to improve your Support experience. You can now automatically escalate tickets through ...
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Getting Started with the Momentus Community
The Momentus Community is your space to connect with other event and venue professionals, exchange ideas, and stay up to date with what’s new at Mo...
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How do I access WeTrack on my phone or tablet?
WeTrack has mobile apps available for both iOS and Android devices. Which app you use will depend on where your WeTrack data is hosted. This is mos...
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Submit Product Feedback and Ideas
Momentus has a process for WeTrack users to submit product feedback to the WeTrack product team. Customer feedback is very important to our roadmap...
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Why am I not receiving WeTrack update, summary, or report emails?
If you are not receiving expected emails from WeTrack (daily or weekly summaries, update notifications, or scheduled reports), you may have inadver...