If you are not receiving expected emails from WeTrack (daily or weekly summaries, update notifications, or scheduled reports), you may have inadvertently opted out of email communication. To check your email communication preferences:
- Go to your email account and search for an older WeTrack email, either in your inbox, your archived mail, or deleted mail.
- In that email, go to the footer at the bottom of the email and click Unsubscribe. You are directed to a page titled Opt Out Successful.
- On that page, click View Opt Out Preferences (the box is grey, but it can be clicked). You are directed to the Manage Preferences page.
- On the Manage Preferences page, click No on all options.
You have now confirmed that you are opted in to all emails. Please wait a couple days to see if the emails resume. If they do not, contact our Support Team. Please follow the steps above to navigate to your Manage Preferences page and take a screenshot showing that all options are No and include this in your email to us.